General Questions
What services does Digitec ICT provide?
Digitec ICT provides a full range of technology solutions, including IT infrastructure, cloud services, cybersecurity, managed services, and professional training for businesses of all sizes across Papua New Guinea.
Where are Digitec's offices located?
Our head office is in Port Moresby, with regional branches in Lae, Mt. Hagen, and Kimbe. We also have a state-of-the-art Data Centre in Port Moresby.
Hardware & Products
What brands of laptops and PCs do you sell?
We are an authorized partner for leading brands like Dell, HP, Lenovo, ASUS, and Apple, offering a wide selection of laptops, desktops, and All-in-One PCs.
Do you sell servers and enterprise hardware?
Yes, we provide a full range of server and storage solutions from our partners, including Dell EMC, HPE, Lenovo, and IBM, designed for businesses of all sizes.
Are your products genuine and covered by a warranty?
Yes, all our products are brand new, genuine devices sourced directly from manufacturers, and are covered by the full manufacturer's warranty.
Services & Solutions
What is Digital Transformation, and how can you help my business?
Digital Transformation is the strategic use of technology to improve how your business operates. We guide you through this process by providing tailored solutions that enhance productivity, improve security, and optimize your IT costs.
Do you offer cybersecurity services?
Yes, we provide comprehensive cybersecurity solutions, including multi-layered defense strategies, data protection, and managed security services to safeguard your business from threats.
Can you help us with our internal IT support?
Yes, our Managed Services team can act as your dedicated IT department, handling everything from daily support to full system management, allowing your team to focus on core business activities.
Vodafone Store Services
What mobile products and services are available at your Vodafone stores?
Our stores offer a full range of Vodafone products, including the latest mobile phones, tablets, accessories, SIM cards, customized data and voice plans, and recharge services.
Printers & Managed Print Services
Can you manage our company's entire printer fleet?
Yes. We offer comprehensive Managed Print Services (MPS) to handle all aspects of your printer fleet, including device management, supply and toner management, and automated maintenance, all under a single, predictable contract.
Do you offer corporate pricing for Multifunction Devices (MFDs)?
We provide tailored corporate pricing and service agreements for MFDs, ensuring you get the right devices and support for your business needs at a cost-effective rate.
How do you handle billing for our print usage?
Our billing is transparent and based on your actual print usage. We provide detailed reports that break down printing activity by user or department, helping you control costs.
Laptops, Personal Computers & All-in-Ones
We need to purchase laptops for our entire team. Can you handle bulk orders?
Absolutely. We specialize in providing bulk orders for corporate clients, offering consolidated purchasing, tailored hardware configurations, and a single point of contact for streamlined service.
What kind of corporate support do you provide for our PCs and laptops?
We provide dedicated corporate support, including warranty management, on-site technical assistance, and post-sales support to keep your business running smoothly.
What is the main benefit of an All-in-One PC for our business?
All-in-One PCs are ideal for businesses that value a clean, space-saving workspace. They offer powerful performance with a sleek, minimalist design, making them perfect for reception areas, boardrooms, and modern offices.
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Common Questions
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Who are your typical clients?
We work with a variety of clients. We work with the heads of municipalities’ transportation planning, traffic engineering or economic development departments, and with mayors’ offices.
What is the process for beginning a project?
Cloud computing enables businesses to store and access data remotely, reducing infrastructure costs while improving scalability and flexibility.
Can you help a client get funding?
Artificial Intelligence algorithms analyze patterns in big data to make predictions and automate decision-making processes across industries.
What if my project lies outside your team’s skillset?
Cybersecurity professionals protect networks and systems from malicious attacks through encryption, firewalls, and advanced threat detection.
Will you tell me how to run my business?
DevOps practices streamline software development by integrating development and operations teams for faster, more reliable deployments.
Are you a data controller or processor?
Machine learning models continuously improve their performance through data analysis, enabling smarter automated systems and predictions.
Services Questions
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How do I ensure the security of my online transactions and personal data?
We work with a variety of clients. We work with the heads of municipalities’ transportation planning, traffic engineering or economic development departments, and with mayors’ offices.
What are the system requirements for installing your software solutions?
Cloud computing enables businesses to store and access data remotely, reducing infrastructure costs while improving scalability and flexibility.
Can I integrate your services with my existing business applications?
Artificial Intelligence algorithms analyze patterns in big data to make predictions and automate decision-making processes across industries.
What kind of technical support do you provide for enterprise clients?
Cybersecurity professionals protect networks and systems from malicious attacks through encryption, firewalls, and advanced threat detection.
How frequently do you release software updates and maintenance patches?
DevOps practices streamline software development by integrating development and operations teams for faster, more reliable deployments.
What makes your cybersecurity solutions different from competitors?
Machine learning models continuously improve their performance through data analysis, enabling smarter automated systems and predictions.
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Call us directly, submit a sample or email us!